Frequently Asked Questions

Got questions about renting with Enterprise? Browse the topics below or click on one of the questions to find an answer and get on the road!

What types of vehicles does Enterprise offer?

We offer a wide range of vehicles for long and short-term use including:

  • 5-passenger cars and compact SUVs
  • 7-passengers SUVs and minivans
  • 16-passenger full-size vans
  • 35-passenger minibuses
  • 45-passenger full-size buses

How do I book a car with Enterprise?

You can rent a car with us by either calling, emailing, or using our website booking platform.

How far in advance do I need to book my car?

You can book a car no later than 1 day prior to required delivery/pick-up date.

Rental conditions

Requirements for Vietnamese customers:

  1. Age: 18 or older with a valid B2 driver’s license (note: B1 licenses are for operation of automatic transmission vehicles only)
  2. Family register (original) and an additional identification other than your driver’s license.

Requirements for foreign customers:

  1. Age: 18 or older with a valid international driver’s license (Must be valid in Vietnam)
  2. Passport (original), additional driver’s license (original) for comparison.

Requirements for businesses:

  1. Certificate of business registration (original)
  2. Passport, identity card, driver’s license (B2 and above) of the person owns that business (photocopy). If that person does not have a driver’s license, the driver’s license of the individual operating the vehicle must be provided.

What is the quality of your drivers?

Our drivers are professionally trained and are required to exhibit a positive attitude at all times, be able to communicate in English, and practice safe driving habits at all time.

How will I be assured of prompt arrival of my vehicle?

Upon booking, we will inform you of the driver’s name, phone number, and the plate number of the vehicle. We will then pick you up from the pick-up point and time that corresponds to your booking.

Are my driver and vehicle designated to me?

We like for our customers to have a designated driver and vehicle throughout the duration of your rental agreement. However, in some cases our vehicles may need to undergo maintenance, and our drivers may be obligated to tend to driver’s license upkeep procedures. In such cases you will temporarily receive a different driver or vehicle.

Can I request a different driver?

If you are not satisfied with your current driver, we can appoint you a new one.

Do I need to tip the driver?

It is against our policy for driver’s to ask for tips, however we leave the offering of tips up to the passengers.

Am I required to pay for accommodations for my driver on overnight trips?

No. Accommodations and food for the driver is included in the price of an overnight trip.

How does Enterprise Vietnam calculate the cost of rentals?

  1. Self-driven vehicle pricing depends on the type of vehicle rented and day on which the vehicle is to be used.
  2. Car rental services for travel destinations with specific addresses are calculated according to the destination and type of car.
  3. Monthly car rental rates are calculated according to the following:
  • The number of days the vehicle is to be used per month.
  • The time of day the vehicle is to be used.
  • The amount of kilometers the vehicle is to be driven per month.
  • The type of vehicle chosen.

What is the price for renting a vehicle for several days?

After receiving your booking informatino, Enterprise will promptly send you a detailed rental agreement with pricing.

Does Enterprise offer discounts or incentives to customers?

Absolutely. We offer incentives to customers which can be obtained via our website, SMS, or our emailing list.

Is Enterprise cheaper than other car rental companies?

At Enterprise we are committed to offering you the best quality vehicles, service, and drivers at competitive rates.

What payment methods are accepted?

  • Bank transfer (transfer fees are to be paid by the customer)
  • Cash
  • Credit card

Can I pay in USD?

Yes, we accept USD.

Can a foreign business entity pay for my rental?

Yes. We can accept payment via bank transfer into our USD account. Any incurred fees are to be paid for by the customer.

I forgot something in my rental, what do I do?

Please call 1900 989 970 we will promptly return the item to you if it is found in the vehicle.

My itinerary has unexpectedly changed, what should I do?

Please contact our customer service department to notify us of your change of plans. We will inform your driver of the changes in your itinerary thereafter.

I'm not familiar with the traffic in Vietnam, can you advise me on the best way to arrange my itinerary?

Yes. Let us know your itinerary and we will aid you in planning it with traffic in mind to make your trip goes smoothly.

Are there any penalties for cancellation of a booking?

  • Cancellation of booking 24 hours prior to vehicle booking time/date is free.
  • Cancellation of booking 12 hours prior to vehicle booking time/date will result in a penalty of 50% of the deposit.
  • Cancellation of booking less than 12 hours prior to booking time/date will result in a penalty of 100% of the deposit.
  • Please call 0903 000 201 during business hours to cancel your booking.

What condition will my rental be in?

Enterprise offers new vehicles or lightly used vehicles that have adhered to a strict maintenance schedule. Our vehicles are inspected daily before serving our customers to ensure the safety and comfort of our customers.

Is my rental insured?

Yes. All vehicles in service are insured in accordance to the law.

Is it possible to rent a newer model of a vehicle?

Yes. We can offer you the latest model of vehicles. Please contact us for more details.

Is smoking allowed in vehicles?

Smoking is not allowed in any of our vehicles.

How can I arrange to be picked up at the airport?

Once we have your flight details we will arrange for one of our drivers to be waiting for you at the airport prior to your arrival.